How to Track Responses

One of Boomerang’s most powerful features is response tracking, helping you to keep track of important email threads and follow up when necessary in just a few clicks!

In this article

How to schedule a follow-up reminder

How to schedule a follow-up reminder while composing a new email or reply

1
Compose a new email or reply, and click Remind Me in the ribbon at the top.
2
Check the box next to If there is no reply.
2
Click the time you want to be reminded, or enter a specific time and click Confirm. Our custom time field recognizes phrases as simple as "Tomorrow." Examples:
  • + 5 hours (Or "minutes," "days," "weeks," "months" or "years.")
  • Tuesday 9am
  • Tomorrow 4pm
  • Jan 1

4
Your email will remain in the Sent Items folder until the scheduled reminder time or until the email receives a response.
5
If the recipient does not reply by the scheduled reminder time, Boomerang will bring the email back to your inbox to remind you to follow up--even if you're offline or not logged in to Outlook! To access the original email:
  • Click the View this conversation link if conversation view is disabled. 
  • Click the arrow next to the subject to expand the thread if conversation view is enabled.

How to schedule a follow-up reminder after an email has been sent

1
Select the email you want to track responses for from your Sent Items folder, and click the Boomerang button in the ribbon.
2
Click Open Boomerang.
3
Check the box next to Only if nobody responds.
4
Select the time you'd like the follow-up reminder or enter a specific time and click the Confirm button. Our custom time field recognizes phrases as simple as "Tomorrow." Examples:
  • + 5 hours (Or "minutes," "days," "weeks," "months" or "years.")
  • Tuesday 9am
  • Tomorrow 4pm
  • Jan 1

5

Your email will be stored in the Boomerang folder until the scheduled delivery time or until the email receives a response. You can see the current scheduled delivery time in the taskpane by clicking the Boomerang button in the ribbon and clicking Open Boomerang.

6
If the recipient does not reply by the scheduled reminder time, Boomerang will bring the email back to your inbox to remind you to follow up--even if you're offline or not logged in to Outlook! To access the original email:
  • Click the View this conversation link if conversation view is disabled. 
  • Click the arrow next to the subject to expand the thread if conversation view is enabled.